Introduction We’ve all experienced chatbots that feel robotic, cold, or downright frustrating. But what if automation could feel warm, personal, and human? In a world where digital interactions are becoming the norm, businesses are learning that the best chatbots are not just smart — they’re emotionally intelligent. Experts like Daylon Bennett believe that creating chatbots customers actually love means blending technology with empathy. When done right, chatbots can turn rou